Truth in Lending Mystery Shopping

 

Kinēsis’ truth in lending mystery shop program evaluates compliance to Regulation Z using mystery shoppers. Specifically to evaluate the presence, timing and accuracy of oral and written annual percentage rate (APR) quotes.

 

 

Other Compliance Programs

 

Bank Investment Sales Practices (IDIP) Mystery Shops Kinēsis’ investment sales mystery shopping program provides clients with detailed information about the investment sales practices, specifically with respect to disclosure and suitability.

 

Bank Fair Lending Mystery Shops Kinēsis helps financial institutions self test to evaluate fair-lending compliance through the use of mystery shoppers or post-transaction surveys to test for disparate treatment, overt discrimination and other prohibited lending activities.

 

Bank Truth in Savings Mystery Shops Our truth in savings mystery shop program is designed to evaluate the presence, timing and accuracy of annual percentage yield (APY) quotes.

 

 

Click here for a blog post describing the positive relationship between compliance and sales effectiveness,:

Compliance and Sales Effectiveness Go Hand In Hand

 

 

“Kinēsis delivers a refreshingly simple and user-friendly web publishing system, backed by a professional and responsive team. The feedback serves as a great training tool and the information has had a great impact on our overall customer service achievements.”

- Kim Piotrowski, Columbia Bank