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Customer Experience Management

 

Advisory Board

The Advisory Board is composed of business leaders. These individuals are chosen for their varied background and expertise in managing the customer experience.

They function as a strategic "think tank" for the Kinesis executive team, and for one another. Their industry insight helps us to continually understand business challenges and work as a team to create innovative solutions — best practices we share with the market. Continued success of our CEM program is due, in part, to our current members.

Kinesis values both the business relationships and friendships we have established with each member of the board, which consists of:

David Feit
Real Networks

Dave Martine
Nordstrom

Herman Milligan, PhD
Wells Fargo

Jeanne Grainger
Windermere

Jon Mittmann
Microsoft

Marie Bennewitz
Western Wireless

Troy Schmeil
E.piphany

Shannon Barnes
Tully's Coffee

Ali Tarhouni
University of Washington

Tonya Perpich
Cascade Corp.



You've got to keep a view of the world from the customer's perspective instead of looking inside our own four walls.

Peppers and Rogers





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