Competitor Mystery Shops
Shopping competitors allows our clients to benchmark their sales and service behaviors relative to their competitors. Competitive shops can be performed relative to the client’s questionnaire or can be performed with a highly qualitative approach designed to determine each competitors’ different sales practices and evaluate the effectiveness of specific sales behaviors.
For more information about efficacy of the branch sales process, click below:
For more information about service and sales attributes that drive purchase intent, click below:
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