FocalPoint Reporting

Kinēsis' online business tool, FocalPoint™ delivers research results quickly and easily, providing the right information to the right person at the right time.

Turning data into information driving profitable customer experiences.

Consolidates Information

FocalPoint™ brings all your customer service data together in one place, providing information that is both comprehensive and concise. FocalPoint™ combines multiple channels, methodologies and data from various external data sources to be viewed at a glance. Each system is customized to the individual needs of the client.

FocalPoint

 

Easy to Read & Use

FocalPoint™ delivers data in an easy-to-read and simple format. All graphs, charts and tables are customized to meet the specific needs of our clients. Data tables offer quick filtering and cross-tabulation. Email and print functions can be found on all reports, making it easy to share key metrics across business units and regions.

FocalPoint is easy to use.

 

Actionable Data

More than a reporting tool, FocalPoint™ also triggers follow-up activities, records the outcomes and analyzes the results. From service recovery to employee coaching, FocalPoint™ helps managers use data more efficiently and effectively.

FocalPoint provides actionable information.

 

 

“Kinēsis delivers a refreshingly simple and user-friendly web publishing system, backed by a professional and responsive team. The feedback serves as a great training tool and the information has had a great impact on our overall customer service achievements.”

- Kim Piotrowski, Columbia Bank

 

         

 

Example Reports

Click on the following to view example reports: