Comment reports are the result of content analysis, performed on verbatim responses from survey respondents or mystery shoppers. They summarize verbatim response content from the surveys without requiring you to read every single comment submitted.
“Kinēsis delivers a refreshingly simple and user-friendly web publishing system, backed by a professional and responsive team. The feedback serves as a great training tool and the information has had a great impact on our overall customer service achievements.”
- Kim Piotrowski, Columbia Bank